Official Mastana Oversized T-Shirt

RETURN POLICY – 5-DAY RETURNS
Items purchased from Mastana Originals are eligible for return, if returned within 5 days of delivery. However, this is applicable ONLY in the case of issues related to misprinting or damaged or defective items received by the customer. No return will be allowed if the customer has correctly received the product(s) as per the order placed.
In order to raise a replacement request for misprinting / damaged / defective items received by you, please send us pictures of the product along with the original packaging in which the product was received, and with shipping label and the customer details clearly visible. You can mail the same to us on mastanaoriginals@gmail.com. Once they are verified by our support team, the refund / exchange will be initiated. It will be conveyed to you through email. A refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.
 
 EXCHANGE POLICY –
Items can be exchanged at no additional cost in cases where the customer receives a misprinted, damaged, or otherwise defective product.
For all other exchanges, including size issues or incorrectly ordered products, please contact our team via email at mastanaoriginals@gmail.com. or WhatsApp at 8208183812 to initiate the exchange request. A flat shipping fee of ₹100 will be charged per exchange request as shipping charges.
 
CANCELLATIONS –
In case we receive a cancellation request and the order has not been processed by us, we shall cancel the order immediately and the refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.
If we have already printed the product, we will not be able to approve the cancellation request. In such cases, the product will follow the normal delivery process.
Under certain circumstances it might not be possible for us to accept / fulfill an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. In such cases, the customer will be informed over the email, and if the order is prepaid, refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.
Refunds will be processed within 2 working days after we receive the returned product, or within 24 hours of accepting the cancellation request (in case the product has not yet been shipped or printed).